Local Search and Internet Yellow Pages - A Whole New Vocabulary for Small Businesss

Buyers want both online and local information about where to buy Most small businesses are local in nature, serving people who live nearby. Their customers found them through traditional methods like the Yellow Pages or newspaper ads. So far, the Internet hasn't figured prominently in their marketing efforts. That's about to change, as Local Search methods become more widespread.

Even for buyers expecting to spend their money close to home, more and more of them go to the Internet to locate desired products and services. They rely on search engines to find suitable vendors in the fastest, easiest way. Local Search combines the search query word or phrase with specific geographic terms, like city or zip code. That way, search results only include enterprises in that local area.

Instead of information about a small enterprise being lost among millions of pages of search results, it shows up in a small pool of local providers. That's good for them, as well as the person looking for what they provide.

Small operations can easily be located by a whole new group of buyers Consumers don't simply go to the Yellow Pages when ready to buy - as they once did. Studies show that an astonishing 36% of online searches are conducted to find local businesses. About a quarter of all Internet users already conduct local searches. They'd do even more of it, if the desired small business data were more complete.

Local enterprises need to prepare for the impact of changing customer habits. An easy first step is to include your business in Internet Yellow Pages (IYP), along with the printed Yellow Page directory. That puts your enterprise on the radar screen.

You'll find reliable advice from experts in Yellow Pages and Local Search so you can get more mileage from your promotional dollars. Start by getting comfortable with search concepts, and improve your odds of being found when people search online for what you offer. You don't even need your own Web site to benefit from Internet Yellow Pages and Local Search.

Learn the Relevant Terms

Search Engine - method for locating the information available on the Internet; a program that searches Web pages for requested keywords, then returns a list of documents where the query terms were found Google and Yahoo, the major general search engines, have both shifted gears to make Local Search a priority when delivering relevant results.

Spider (also called "crawler" or "bot") - goes to every page on every Web site and reads the information so it can be available to searchers; to "crawl" a site it collects and indexes information from it

Specialized Search Engines - narrow focus of information crawled and indexed, like medical, business, or shopping sites

Keywords - word or phrases used by search engines to locate relevant Web pages; words chosen to improve a site's search engine placement and ranking

Search Query - search request, which the search engine compares to the spidered entries, then returns results to the searcher

Search Results - compiled list of Web pages that a search engine delivers in response to a query; the number of items returned is usually overwhelming (in the millions), so searchers only bother to view results on the first pages

Relevant Results - the test of a good search is whether the results obtained relate to what the person wanted to find, without a lot of irrelevant links

Local Search - combining a geographic term in a search query to locate suitable providers in a specific area

Pay per Click (PPC) - method of building traffic whereby site owners bid on search terms (keywords) that link to their site

Geographic Terms - specific information about the local area that can be included in a local search: zip code, town, county, geographic region, state

Top Ranking - sites shown on the first page(s) of search results

Search Engine Optimization (SEO) - fine-tuning keywords and page content so the Web site rates high in search engine results

Tags and Titles (on Web Pages) - provide site keywords and information to search engine spiders for indexing a site

Internet Yellow Pages (IYP) - directory of business phone numbers and locations in a geographic area, organized by category; searchable data base accessed on the Internet. Learn how your business can make the most of Local Search 

Make your business easy for searchers to find

The public is embracing the convenience of searching on the Internet to find information about local businesses.

However, their searches for desired information are compromised because so many local enterprises don't show up in the databases as yet. Those that do have an edge in their local market. Climb aboard! Make sure searchers can find you. For little or no money, you can expose your enterprise to the whole world.

Whether or not your business has a Web site, you need to provide the information people are looking for in the places that they look for it. Local Search and Internet Yellow Pages open new avenues to buyers ready to spend. Best of all, they support and compliment your traditional methods of finding new business. So you cover all your bases. (c) 2007, Lynella Grant

Dr. Lynella Grant Author, Yellow Page Smarts - Smarter and more effective ways to attract more YP customers in the Directory and on the internet

Source: http://ezinearticles.com/?Local-Search-and-Internet-Yellow-Pages---A-Whole-New-Vocabulary-for-Small-Businesss&id=1894

Media, the Internet, Yellow Pages, and Your Business

If you are reading this article, chances are you could use a little extra money. With the advent of the internet and the migration of advertising dollars from print to electronic (and this time, it's the real thing, I swear! Not one of those 1999 tech busts!...Seriously!) If you own a small business today, you look at many advertising mediums. The majority of these mediums lump themselves into 2 categories, creative or direct.

Creative has always been the crapshoot for the small business owner. A sales rep walks into your business, espousing the greater good of television or radio advertising, quickly moves past the ratings, viewers etc and into the sexiness of hearing your name at 6:57am Monday, Thursday and Saturday if you are watching station X or listening to station Y. If this product didn't work, a Super Bowl commercial price tag wouldn't make headlines every December (for how much Geico paid) or late February (to hear which is most memorable). The key with creative is frequency. If you have realistic budget for frequency, you can make the phone ring with a creative campaign. If you have that budget you probably aren't reading this article. Realistically speaking, you don't have a ton of money to risk on creative advertising effectiveness, haven't backed it up with a call to action, and you need, pound for pound, the least amount of advertising money possible, with the most phone calls...

Enter direct advertising. Classified sections in newspapers, they make your phone ring, if you're selling something people want. (For the record, advertising in the sports section of your local paper is creative advertising (people don't go to page 5 of the sports to regularly check out the latest prices on used cars.) Classified advertising is in the process of going from the newspaper industry's cash cow to taking it on the chin from EBay (ever heard of it?) and even more attractive small town slugger, Craigslist (you go Craig!). If you're business pumps out used cars by the pound, chances are you, or your salesmen are using these two websites to start realizing savings from Rupert Murdoch and his yacht-owning cronies. Even the best of EBay or Craigslist, however, doesn't put much of a dent in your P&L statement if you are service based like a contractor, or general retail, like a bookstore.

Enter the yellow pages...Pound for pound, no other medium makes the phone ring at your business like the good old fashioned yellow pages. Throw down your money, and answer the phone. You already know that. So do all the TV stations, radio stations, and newspapers in the country. The best protected advertising budget in any small business is the yellow page budget. Yellow pages are the scourge of the other guys. How many radio sales reps will walk into your store after you started your advertising campaign and say, "Tom, your $1,000 invested with my station this week got you 48 phone calls?" (If you find a station like that please send me the phone number, and I retract everything I said earlier) When someone wants a plumber, a pool boy, a new pool, or a divorce attorney for getting the new pool without his wife's approval, they pick up the weathered old yellow pages, leaf through a few adverts, and call someone that sells what they need.

So, am I telling you to advertise in the yellow pages?,,, Not so fast Skippy...First, let's look at the cost of the yellow pages,...You want the phone to ring in Miami, and you're a plumber? Better be ready to pony up some serious cash...say $3-4k per month. In Miami, the average cost of a service call could be around $65. If you don't have a crew, that ad needs to generate 61 calls to break even, not including the employee cost, travel costs etc. Not so bad? How many calls did you need to generate those 61 service calls? Did you go see everyone that called you? I would guess, for a contractor, you might get lucky and have a 50% close rate...122 calls...to break even. Don't forget to pay yourself...200 calls. Depressed? Better be glad you don't sell shoes. The same ad would generate a much lower close rate, and you need to sell an dump truck of shoes every month!

What's my point? Enter the ELECTRONIC yellow pages...No print bill, real time changes, and guess where all those print yellow pages are putting their money these days? BellSouth and SBC just paid $100M (you know, $100,000,000) for a new domain name, and combined their "competing" forces to make a better entry in the fray, thinking that you might remember yellowpages.com better than smartpages.com or realpages.com. (Makes you wonder where Google fits into the old branding and name recognition game.) Verizon seemed to get the concept a little better with superpages.com by aligning with Mr. Gates over at MSN right around the time Al Gore was inventing the internet. Getting back to the point, the internet yellow pages are going to do to print yellow pages what EBay and Craigslist have done to the newspaper companies. No paper, no ink, usage climbing (for electronic yellow pages, usage is climbing to as high as 70% of online searching, and buying) and real-time, do-it-yourself advertising. Advents such as community ranking, mini-sites, toolbars, pay per click, pay per call, and just about every way possible to pay for performance, track performance, and see what other buyers of your goods or services thought of your business. Due to the ever changing, "who's in first place" of the internet, there has yet to be determined if there is a Lance Armstrong in this race. Our own company USdirectory.com, via its partnerships, and investment into technology, is looking to become a late entry, blue-ribbon bearer. At this point, it's too early to clearly point out which one, or all, or none, of these companies will do to yellow pages what Google did to global search. That being said, even Google doesn't reflect enough tenure to ensure its own top position.

Who wins?? You do, the business owner. Technology is about to reduce your advertising budget the way Southwest and JetBlue changed the airline industry. Your customer base, as they migrate to the internet as vehicle of choice, will reach you at lower price points, and in greater volume, then ever before. Your mission, should you choose to accept, in investing in the right mix, at the right point, and try to cater not only to your existing radius of business, but around the planet with new and specialized niches...but that's another story.

Source: http://ezinearticles.com/?Media,-the-Internet,-Yellow-Pages,-and-Your-Business&id=56566

Combine Your Yellow Page Ad and Web Site for Maximum Profits

A Yellow Page Ad isn't Enough Any More

An unquestioned "must" for any small business has been to run an ad in the Yellow Page Directory. Since most customers were local, that was enough to establish itself as "open for business." The annual Yellow Page ad represents the largest promotional expense for many enterprises. Yet, Yellow Page directory use is declining, while expanding segments of the public don't rely on them at all. Yellow Page advertising costs keep going up, and the complicated pricing structure is difficult to figure out. Worse yet, having a Yellow Page ad doesn't deliver like it used to.

People can find most of the information they want without ever opening a directory. Your business needs its Yellow Page strategy to be in tune with the times and your market. Like most business owners, you must squeeze maximum value from every promotional dollar spent. That requires you to move beyond treating a Yellow Page ad like it's a separate, stand-alone way to promote your business. It's not.

Your Yellow Page advertising needs to work in tandem with all the rest of the efforts you pursue. The Internet Expands Your Arena Every business needs to put itself in front of the people looking for what it does - and that's not just through the Yellow Pages any longer.

An increasing percentage of customers, who spend their money close to home, are Internet savvy. There's a major overlap between Yellow Page directory users and Internet users. That fact supports integrating your local and Internet promotional methods so they attract more new customers. Yellow Page users are likely to be Internet users as well. And a business that ignores online activities entirely may have a tough time getting access to or credibility with those customers. It is possible to make online and traditional (off-line) methods to attract customers work in tandem - improving the effectiveness of each alone.

So it's no longer an either-or, all-or-none choice whether to promote the business online or off. People who subscribe to online services consult the Yellow Pages 23% more often than non-subscribers.

Frequent Yellow Page Users are:

- 18% more likely than average to be Internet subscribers

- 32% more likely to be among the heaviest Internet users

- 18% more likely to make purchases on the Internet

- 27% more likely to spend more than $1,000 on Internet purchases

Source: Simmons

Customer Behavior is Changing

More and more, people are going to the Internet to find, learn about, or select products and services. Even local ones. That doesn't mean that they will buy online, however. People still prefer to spend their money locally when they can. But, even the smallest business can do a better job of being found by those who prefer to use both the Internet and the Yellow Page directory to make their buying decisions. And, it can be done very inexpensively, too. Even a 100% local business can pull in more business by getting its low-tech and high-tech advertising to mesh.

What Else has Changed?

- Buyers are less trusting and more willing to shop around

- Customers have more options and ways to find what they want

- Availability of Internet Yellow Pages

- Aging population uses the Yellow Pages differently than young people

- Development of unique niches and specialties

- More choices for a "better deal"

- More directories competing in a geographic area

- More immigrants, or those from other cultures, unaccustomed to Yellow Page use

- Area code proliferation fragments cities

- Larger cities have multiple directories, rather than one large one

- Development of specialized directories - like ethnic, non-English, women, minority, business to business

Become Visible Online - With or Without Your Own Web Site

If your business already has a Web site, treat it as a way to expand the reach of your Yellow Page ad and traditional marketing activities. Jettison the expectation that it should make sales - few do so. But an information-packed Web site can support your traditional marketing methods very well.

Even without your own Web site, your small business can establish an online identity that helps buyers to find you.

- Get listed in a variety of Internet Yellow Page (IYP) directories

- Send emails to your "regulars" with special offers and useful information

- Position yourself for Local Search - a method whereby customers use search engines to locate local businesses by town, state, region, zip code, etc.

Source: http://ezinearticles.com/?Combine-Your-Yellow-Page-Ad-and-Web-Site-for-Maximum-Profits&id=1816